questions, questions…

 

We hope that we can answer most questions you may have but feel free to email us if the following doesn't help:

 

 

WHAT'S THE DIFFERENCE BETWEEN OUR PROPERTIES AND STAYING AT A HOTEL?

 

The big difference is what you get for the money - for less than the price of a reasonable hotel room, you'll get luxury and space, either 3 bedrooms/3 bathrooms or 4 bedrooms/4 bathrroms. Plus, you'll be staying at Reunion Resort, undoubtedly Orlando's finest vacation rental location.

 

You will be self catering. But self catering in 5 star style. We have tried to offer as much as we can for every eventuality (and being well-travelled, we have experienced some of the finest hotels in the world!). We try and bring similar standards and surroundings to the two properties you will find at 5 Star Orlando.

 

One of the best aspects of our accommodation is the space. And the freedom - no having to get up and leave for the maid to come in and clean. You can relax. The whole property belongs to you for the duration of your stay.

 

Yet we also have the back-up of an excellent on-site management team, who will prepare the property for you, they are also on property should you need them, seven days aweek. The same cannot be said for most others. You also have the use of Reunion Resort's front desk services, as well as of course the use of the on-site pools, restaurants, spa etc.

 

You will arrive to find a small welcome pack to help you settle in (it even contains dishwasher tablets and the like), ample towels and paper goods, as well as generous little touches of luxury, such as Gilchrist & Soames hotel-type toiletries. And of course you will get much more than any hotel room can offer you in terms of facilities, space and views.

 

You can even choose to upgrade your welcome pack to save you shopping on arrival. We aim to provide at least as much as, if not more than any hotel could offer you. We certainly beat Reunion's own high standards. Indeed, our standards are quite possibly the highest on property at Reunion Resort…

 

WHAT IS THE PAYMENT PROCEDURE?

 

We take 20% deposit to hold your reservation. The balance is payable 8 weeks before your are due to arrive, together with a refundable $500 security deposit or a one-off $60 insurance fee, to cover against minor damage.

 

You can pay by cheque, electronic bank transfer or credit card (through Paypal, which adds 3.5% in fees).

 

HOW CAN WE PAY FOR THINGS ON PROPERTY?

 

You can pay on property by credit card.

 

At the time of writing, cash is only accepted at Eleven's restaurant and bar on the top floor oF Reunion Grande.

 

ARE THERE ANY FACILITIES, SUCH AS SUPERMARKETS, NEAR BY?

 

There is a new Publix supermarket almost opposite the front gate, along with new restaurants, Papa John's pizza delivery and more. About a mile away, at Champions Gate there is another Publix, a Walgreens, a Chilis and other restaurants etc

 

IS THERE A TELEPHONE AND INTERNET IN THE PROPERTY?

 

Yes. Free national calls are free from both our properties. There is a master phone with answer machine in the living area and each bedroom has a portable phone with overnight silent feature. Telephone cards can be purchased from most supermarkets and many other outlets. There is free high speed wireless broadband internet access in our properties, as well as various wireless "hotspots" around the resort.

 

WHAT SERVICES ARE PROVIDED?

 

The units are professionally cleaned prior to your arrival. All towels, linens, toiletries, tissues etc are replaced - think of this as self catering in a 5 star hotel. The pool and gardens are maintained weekly. There is a 7 day on-property management service for any immediate requirements - limited service on Sundays. A small welcome pack is provided containing tea/coffee/popcorn etc. You may also choose to upgrade to a more comprehensive welcome pack - just ask and we can send you a menu of choices.

 

Our two properties are of course, privately owned but we do our best to offer a 5 star hotel style experience in the comfort of a large home - and of course, offer excellent value vs a conventional hotel room. Our managers offer what we consider the best service on property and can offer crib hire, airport transfers, private chefs and much more.

 

WHAT CAN I DO AT REUNION RESORT ORLANDO?

 

Reunion Resort itself features 11 pools, 7 spa tubs, 3 restaurants (Forte and Eleven in Reunion Grande, plus the Golf Clubhouse). There is also a lobby bar serving sushi and several dining options are available in Reunion Grande in the early evening, or in the golf clubhouse all day. At Seven Eagles Cove, there is a bar with snack service, as well as a gym and games arcade. There is a Spa at Excitement Drive that may be booked via the front desk in Reunion Grande.

 

Tennis at Centre Court Ridge's tennis centre is free mondays and after hours, as well as most Sunday afternoons. There's a free to use sand voilleyball court here too.. Cycle or segway hire may be arranged via our managers, or through the front desk in the Grande. Babysitting services, transport, private chefs etc can be booked through our managers. The Reunion Kid's Club is available also via the front desk. Jogging and cycling is encouraged by landscaped footpaths.

 

There are 3 Signature Golf Courses by Jack Nicklaus, Arnold Palmer and Tom Watson - a unique trio. Golf is available strictly by prior arrangement. There is also a driving range and the Annika Sorenstam teaching academy on site.

 

HOW FAR IS REUNION RESORT FROM THEME PARKS AND IS IT EASY TO GET TO?

 

Reunion Resort's main entrance is half a mile east of Exit 58 off the I-4 on County Road 532 (Osceola Polk Line Road). There is also access from the new Disney Link Road (429), Exit 60. Orlando International Airport is approximately half an hour away, the most direct route being north east along the 417 Toll Road. From Orlando International Airport, use the South Exit, follow the south access road to the 417 (Toll) and follow directions towards the I-4 to Tampa (West). This joins the I-4 about 4 miles north of the Reunion exit. There is a map on our location page.

 

We have driven from DIsney's Animal Kingdom car park to the door in 11 minutes (Disney is 50 square miles, so travel time will always depend exactly where you are heading).. Sea World and Unicversal Studios are less than 20 minutes by car. Favourable access to the I-4 makes getting around particularly easy.

 

WILL I NEED TO BRING BED LINEN / TOWELS ETC?

 

No. All linen is supplied. There are ample towels as well as toiletries. Pool towels are provided for guest's own use (please ensure theyre returned) and there are also Reunion Resort's own pool towels for use at the water park and Seven Eagles Cove. A luxury hotel-style Gilchrist & Soames toiletries package is provided in each bathroom to get you started.

 

WHAT ENTERTAINMENT IS PROVIDED IN THE PROPERTY?

 

In our villa, there is a 55" HD TV and Blu-Ray player in the family room, with a small DVD library. This TV will also allow you to watch FREE on-demand movies via Netflix, plus there are apps for Pandora (intuitive internet radio ) and more. Each bedroom also features a 40" HDTV with free on-demand movies and DVD or Blu-Ray player. There is an XBox 360 with a small selection of games. For a fuller list of the features in our villa, click here.

 

Our condo features a 42" 3D HDTV, also with Blu-Ray player and free movies and internet apps. The DVD library does contain 3D movies and there are viewing glasses too. There is also an XBox 360 in the twin bedroom. Each bedroom has 40" HDTV with Smart Blu-Ray player for Netflix movies and more. For a fuller list of the features in our condo, click here.

 

To help you get about during your vacation, we also offer a free to use courtesy GPS/sat nav (remember to leave it behind when you leave!).

 

IS THERE A POOL NEARBY?

 

Our villa has its own pool. It is heated to 83 degrees (if pool heat is chosen and paid for), with the option of a 90 degree setting at extra cost. Pool heat and timer may be set by our management only. The pool has a removable safety screen to meet Florida code. It also features 3 fountain heads and has programmable LED coloured lighting . It is cleaned and maintained on a weekly basis.

 

The pool deck is south west facing and has a propane summer grill. The propane supplied on an "honor" basis. You may need to replace it. Exchange propane is available at the local Walgreens or 7-11. There is a gas gauge in the supply line to check the level. The propane tank is situated in the cupboard below the grill. The pool and grill are to be used entirely at your own risk.

 

At our condo, you can walk to Centre Court Ridge's pool and spa in 2-3 minutes.

 

There are ten free community swimming pools at Reunion and seven spa tubs, all indicated on our map. These are all heated and have a toilet/shower block, as well as ample loungers. A separate Kid's Activity pool is also free to use at Reunion Villas North. At Seven Eagles Cove, there is also a bar serving snacks. Beach/pool towels are provided in both our properties, which must not be left at the pools. They are not resort property.

 

Access to the on-site 5 acre Reunion water park is available only by prior arrangement and at an additional cost. Pool towels are provided at the water park. Refreshments are also available here.

 

WHAT ABOUT CLEANING, WASHING & COOKING?

 

You can of course take advantage of housekeeping services at extra cost but both properties are fully equipped with washer and dryer, iron, vacuum and other household products. The washer and dryer are not designed for heavy duty use and are a courtesy for our guests. The units in the condo are "euro" specification. There are instructions for use in both properties. Dishwasher tablets are supplied complimentary.

 

You will have enough paper goods, such as toilet rolls, paper towels, tissues, as well as hotel-style toiletries to get you through a few days. For longer stays, there is a Publix Supermarket right across the road from Reunion's main entrance (and another just over a mile away at Champions Gate!).

 

Upon arrival, the property will be fully cleaned with fresh linens and toiletries etc. Each property has a highly specified kitchen with halogen hob, dishwasher, microwave, coffee maker, kettle, French door fridge-freezer with ice maker, juicer, toaster etc, as well as a full range of high quality crockery, cutlery and utensils.

 

Trash is collected daily outside the condo and there are weekly trash and recycling collections at the villa.

 

IS SMOKING PERMITTED IN THE PROPERTY?

 

For the comfort of all our guests, our properties are both NON-smoking. Additionally, Florida law does not permit guests to smoke within rental villas.

 

WILL I BE AFFECTED BY CONSTRUCTION WORK AT REUNION?

 

Reunion Resort is a spectacular 2,300 + acre resort and full build-out is several years away. The main resort areas around Reunion Grande, Seven Eagles and Centre Court Ridge are complete. Most construction work is on Reunion's West Side, away from us.

 

There are some empty lots in Patriots Landing (where the villa is located), however construction is complete all around us, so you should not be inconvenienced at all. At Centre Court Ridge (where the condo is located), all the units are complete. There is no construction work close by. The rates at Reunion reflect the current stage of construction. As things progress, rental rates will increase exponentially.

 

ANY OTHER QUESTIONS?

 

We hope we have provided an honest and comprehensive guide to your stay. Based on personal experience, we are happy to try to answer questions and offer advice for travel, restaurants or shopping.

 

 

 

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If you have any questions, or would like to know more. Please contact David:

 

email: info@5starorlando.com

call: (UK) 01704 880881 • (international) +44 1704 880881

skype: davidprescott

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