questions, questions…

 

We hope that we can answer most questions you may have but feel free to email us if the following doesn't help:

 

 

WHAT'S THE DIFFERENCE BETWEEN OUR PROPERTIES AT REUNION RESORT AND STAYING AT A HOTEL?

 

The big difference is what you get for the money - for less than the price of a mid-range hotel room, you'll get a whole lot more luxury and lots of space, either 3 bedrooms/3 bathrooms or 4 bedrooms/4 bathrooms. Plus, you'll be staying at Reunion Resort, undoubtedly Orlando's finest vacation rental location. Renting our 5 star villa or condo at Reunion Resort really does offer the best of both worlds…

 

You will be self catering. But self catering in 5 star style. We have tried to offer as much as we can for every eventuality (and being well-travelled, we have experienced some of the finest hotels in the world!). We try and bring similar standards and surroundings to the two properties you will find at 5 Star Orlando.

 

One of the best aspects of our accommodation is the space. And the freedom - no having to get up and leave for the maid to come in and clean. You can relax. The whole property belongs to you for the duration of your stay.

 

Yet we also have the back-up of an excellent on-site management team, who will prepare the property for you, they are also on property should you need them, seven days aweek. The same cannot be said for most others. You also have the use of Reunion Resort's front desk services, as well as the use of seven of the on-site pools (some with tubs), restaurants, spa etc.

 

You will arrive to find a small welcome pack to help you settle in (it even contains dishwasher tablets and the like), ample towels and paper goods, as well as generous little touches of luxury, such as Gilchrist & Soames hotel-type toiletries. And of course you will get much more than any hotel room can offer you in terms of facilities, space and views.

 

You can even choose to upgrade your welcome pack to save you shopping on arrival. We aim to provide at least as much as, if not more than any hotel could offer you. We certainly beat Reunion's own high standards. Indeed, our standards are quite possibly the highest on property at Reunion Resort…

 

WHAT IS THE PAYMENT PROCEDURE?

 

We currently take 10% deposit to hold your reservation. The balance is then payable 6 weeks before your are due to arrive, together with a one-off $60 insurance fee, to cover against minor damage.

 

You can pay by cheque, electronic bank transfer or credit card (through Paypal, which adds 3.5% in fees).

 

HOW CAN WE PAY FOR THINGS ON PROPERTY?

 

You can pay on property by credit card.

 

At the time of writing, cash is only accepted at Eleven's restaurant and bar on the top floor oF Reunion Grande.

 

ARE THERE ANY FACILITIES, SUCH AS SUPERMARKETS, NEAR BY?

 

There is a Publix and Aldi supermarket almost opposite the front gate, along with fast food (McDonald's), Papa John's pizza delivery and more - though the Chinese takeaways are not recommended. About a mile away, at Champions Gate there is another Publix, a Walgreens, a Chilis as well as other restaurants etc

 

IS THERE A TELEPHONE AND INTERNET IN THE PROPERTY?

 

Yes. Free US and Canada calls are free from both our properties. International telephone cards can be purchased from most supermarkets and many other outlets. There is free high speed 100MB wireless broadband internet access in our properties, as well as various wireless "hotspots" around the resort.

 

WHAT SERVICES ARE PROVIDED?

 

The units are professionally cleaned prior to your arrival. All towels, bed linens, toiletries, tissues etc are replaced - think of this as self catering in a 5 star hotel. There are hairdryers and cotton towels in all bathrooms. The pool and gardens are maintained weekly. There is a 7 day on-property management service for any immediate requirements - even an emergency service overnight. A small welcome pack is provided containing tea/coffee/popcorn etc. You may also choose to upgrade to a more comprehensive welcome pack - just ask and we can send you a menu of choices.

 

Our two properties are privately owned but we do our best to offer a 5 star hotel style experience in the comfort of a large home - and of course, offer excellent value vs a conventional hotel room. Our managers offer what we consider the best service on property and can offer crib hire, airport transfers, private chefs and much more.

 

WHAT CAN I DO AT REUNION RESORT ORLANDO?

 

You may use 7 non-club pools at Reunion. We provide a programmed access card to unlock these pools - this also opens the owner entrance gates of the resort (which avoids waiting in line). You have use of 4 restaurants (Forte and Eleven in Reunion Grande, plus the two Golf Clubhouses).

 

There is also a lobby bar serving sushi in Reunoin Grande. There are several dining options in the early evening, or all day in the East and West Side golf clubhouses. At Seven Eagles Cove, there is a bar with snack service open from lunch, as well as a gym and games arcade. There is a Spa at Excitement Drive that may be booked via the front desk in Reunion Grande.

 

Tennis at Centre Court Ridge's tennis centre is free mondays and after hours, as well as most Sunday afternoons. There's a pickleball court here too.. Cycle or segway hire may be arranged via our managers, or through the front desk in the Grande. Babysitting services, transport, private chefs etc can be booked through our managers. Jogging and cycling is encouraged by landscaped footpaths.

 

There are 3 Signature Golf Courses by Jack Nicklaus, Arnold Palmer and Tom Watson - a unique trio. Golf is available strictly by prior arrangement. We can usually set up discounted golf. There is also a driving range and golf teaching academy on site.

 

(see resort map)

 

 

ARE THERE ANY FACILITIES WITH RESTRICTED ACCESS AT REUNION RESORT?

 

Yes. The club water park is not accessible and three club pools are officially not accessible (Centre Court Ridge , plus VIllas North & South).

 

Also Reunion Resort's golf courses are club facilities and you cannot usually just walk up and play, Not only can we arrange for you to play these fantastic Orlando signature golf courses, we can usually get a discount too!

 

 

HOW FAR IS REUNION RESORT FROM THEME PARKS AND IS IT EASY TO GET TO?

 

Reunion Resort's main entrance is half a mile east of Exit 58 off the I-4 on County Road 532 (Osceola Polk Line Road). There is also access from the new Disney Link Road (429), Exit 60. This entrance is worth remembering when the I-4 gets busy, as it cuts out some of the busiest parts if coming back from Disney. The 429 Toll Road is a convenient and usually quieter route from DIsney via the Western Way exit (near Coronado Springs) to Reunion

 

Orlando International Airport is approximately half an hour away, the most direct route being north east along the 417 Toll Road. From Orlando International Airport, use the South Exit, follow the south access road to the 417 (Toll) and follow directions towards the I-4 to Tampa (West). This joins the I-4 about 4 miles north of the Reunion exit. There is a map on our location page.

 

We have actually driven from DIsney World's Animal Kingdom car park to the door in 11 minutes but we recommend you allow 15 minutes at least (Disney is 50 square miles, so travel time will always depend exactly where you are heading). Sea World and Universal Studios are less than 20 minutes by car. Favourable access to the I-4 makes getting around particularly easy.

 

WILL I NEED TO BRING BED LINEN / TOWELS ETC?

 

No. All linen is supplied. There are ample towels as well as toiletries. Pool towels are provided for guest's own use (please ensure theyre returned) and there are also Reunion Resort's own pool towels for use at the water park and Seven Eagles Cove. A luxury hotel-style Gilchrist & Soames toiletries package is provided in each bathroom to get you started.

 

WHAT ENTERTAINMENT IS PROVIDED IN THE PROPERTY?

 

In our villa, there is a 65" 4K TV and Blu-Ray player in the family room, with a small DVD library. All TVs offer Prism (pause/record/rewind) and FREE on-demand movies via Netflix, plus there are apps for Pandora (intuitive internet radio ) and more. Two bedrooms have 55" HDTVs (Roku in the Master Suite) and two bedrooms have a 40" HDTV. All bedrooms have a DVD or Blu-Ray player. There is an XBox One with a small selection of games in the living area.

 

There is also a table tennis table and dartboard to enjoy in our garage. For a fuller list of the features in our villa, click here.

 

Our golf front condo features a 55" 4K Roku HDTV in the living area with separate Blu-Ray player. As per our villa all TVs offer Prism (pause/record/rewind) and FREE on-demand movies via Netflix, plus there are apps for Pandora (intuitive internet radio ) and more. All bedrooms have a 40" HDTV. & Blu-Ray player. There is also an XBox 360. For a fuller list of the features in our condo, click here.

 

To help you get about during your vacation, we also offer a free to use courtesy GPS/sat nav (remember to leave it behind when you leave!).

 

IS THERE A POOL NEARBY?

 

Our villa has its own pool. It is heated to 84 degrees (if pool heat is chosen and paid for), with the option of a 90 degree setting at extra cost. Pool heat and timer may be set by our management only. The pool has a removable safety screen to meet Florida code. It also features 3 fountain heads and has programmable LED coloured lighting . It is cleaned and maintained on a weekly basis.

 

The pool deck is south west facing and has a propane summer grill. The propane supplied on an "honor" basis. You may need to replace it. Exchange propane is available at the local Walgreens, Publix or 7-11. There is a gas gauge in the supply line to check the level. The propane tank is situated in the cupboard below the grill. The pool and grill are to be used entirely at your own risk.

 

At our condo, you can walk to Seven Eagles pool and spa in about 5 minutes. Centre Coutr Ridge's pool is a club pool, though someone may let you in.

 

There are 7 free non-club swimming pools at Reunion, some with spa tubs, as indicated on our map. These are all heated and have a toilet/shower block, as well as ample loungers. At Seven Eagles Cove, there is also a bar serving snacks. Beach/pool towels are provided in both our properties, which must not be left at the pools. They are not resort property.

 

WHAT ABOUT CLEANING, WASHING & COOKING?

 

You can of course take advantage of housekeeping services at extra cost but both properties are fully equipped with washer and dryer, iron, vacuum and other household products. The washer and dryer are not designed for heavy duty use and are a courtesy for our guests. The washer in the condo is unvented.. There are instructions for use in both properties. Dishwasher tablets are supplied complimentary.

 

You will have enough paper goods, such as toilet rolls, paper towels, tissues, as well as hotel-style toiletries to get you through a few days. For longer stays, there is a Publix Supermarket right across the road from Reunion's main entrance (and another just over a mile away at Champions Gate!).

 

Upon arrival, the property will be fully cleaned with fresh linens and toiletries etc. Each property has a highly specified kitchen with halogen hob, dishwasher, microwave, coffee maker, kettle, French door fridge-freezer with ice maker, juicer, toaster etc, as well as a full range of high quality crockery, cutlery and utensils.

 

In the condo you should use the dumpster near Building J. There are weekly trash and recycling collections at the villa.

 

IS SMOKING PERMITTED IN THE PROPERTY?

 

For the comfort of all our guests, our properties are both NON-smoking. Additionally, Florida law does not permit guests to smoke within rental villas.

 

MAY I BRING A PET?

 

Pets are not allowed in our properties to ensure a non-allergic environment for future guests.

 

WILL I BE AFFECTED BY CONSTRUCTION WORK AT REUNION?

 

Reunion Resort is a spectacular 2,300 + acre resort and full build-out is several years away. The main resort areas around Reunion Grande, Seven Eagles and Centre Court Ridge are complete. Most construction work is on Reunion's West Side, away from us.

 

Orlando is an exciting, vibrant city and is expanding all the time. It's a place where you'll usually encounter construction. At Reunion Resort, you will find some neighbourhoods where construction is still under way, However at Patriots Landing, where our luxury rental villa is located, construction is complete all around us, so you will not be inconvenienced at all. At Centre Court Ridge (where the condo is located), all the units are complete. There is no construction work close by. The rates at Reunion reflect the current stage of construction. As things progress, rental rates will increase exponentially.

 

ANY OTHER QUESTIONS?

 

We hope we have provided an honest and comprehensive guide to your stay. Based on personal experience, we are happy to try to answer questions and offer advice for travel, restaurants or shopping. Don't hesitate to ask us!

 

 

 

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If you have any questions, or would like to know more. Please contact David:

 

email: info@5starorlando.com

call: (UK) 01704 880881 • (international) +44 1704 880881

skype: davidprescott

 

 

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